Logistics Management

Logistics Management is a vital component within any healthcare environment and has a significant impact on patient satisfaction, patient throughput and clinical productivity. Porters are often a patient’s first and last impression of a hospital, and they spend a substantial amount of time with patients and their families – therefore, they can greatly affect a patient’s perception of their total healthcare experience.

Additionally, a hospital’s clinical productivity and nursing and doctor satisfaction can be significantly impacted with timely and courteous transport of patients, along with efficient transport of specimens to the central lab and availability of medical supplies in the wards. Simply stated, the speed at which things are transported and available throughout a hospital impacts patient care and the revenue associated with that care.

With our “one stop shop” Customer Service Centre, requests for multiple services, such as portering, clinical equipment services, dietary services, cleaning and other facilities services can be coordinated and monitored for maximum efficiency. Urgent requests are dispatched to the appropriate personnel for a rapid response, and centralised operation and monitoring of bed control systems helps patient admissions and transfers occur in a timely manner.

With our wealth of experience and effective systems, ARAMARK Healthcare streamlines transportation and operations. Our Logistics Management services quickly address work order requests and other needs, without interrupting the continual stream of clinical care activities.

We offer:

• Centralised portering
• Customer Service Center